- Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. 355 reviews from TSYS employees about working as a Customer Service Representative at TSYS. Apply on company website Save. - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. he does not help one single bit. My manager had been promoted internally and so was really supportive and knowledgeable about the calls. 3.64 Employees say 2.70 Applicants say Tsys 14.Feb 2020. A free inside look at company reviews and salaries posted anonymously by employees. and don't support you in your outside life. Account Research Specialist in Coventry, England. How does someone get hired at TSYS? What kind of background check d…. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Sort. TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. Jobs. TSYS Coventry, England, United Kingdom 3 minutes ago Be among the first 25 applicants. The Director at the loyalty division is very toxic and has created a culture where she and her cronies openly discuss Republican politics. Reviews - What employees say. Everything and everyone. A very busy environment which I really enjoy, some downtime in between calls at quiet times. Customer service reps are always helpful and wonderful however, resolution to problems is where they lack strength and certainly empathy in these tough Covid times. Facilities cleaned twice daily, Decent internal progression, opportunities to advance to other financial service providers locally or to Milton Keynes site, Decent, varied canteen food, Other desirable amenities; The parking situation or, more specifically, the leaving by that route situation. 36%. Former Employee - Customer Service Representative in Coventry, England. 3. Neutral Outlook. Fast & Free. What is the organisational culture at TSYS Managed Services? A free inside look at company reviews and salaries posted anonymously by employees. TSYS|Total System Services Office Photos on Glassdoor. 318 reviews from TSYS employees about Culture. They slate you for anything and will say progression is key but it is not and just a total waste of time. 4.1. Is this your business? Low complaint volume relative to size You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus great benefits. Based on 8 salaries posted anonymously by TSYS|Total System Services Customer Service Representative employees in Coventry. TSYS Managed Services has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions. I started in Customer Service and it was the most soul destroying job I've ever had. This environment didnt suit my personality and showcase my skills. One review is 5-stars and the remaining are 1-star. Growth Opportunities. 50 TSYS Reviews Browse TSYS Reviews by Job Title → 11%. Pros . Sales Advisor (Former Employee) - Coventry, West Midlands - 16 May 2020. How do you feel about the future of Global Payments Inc.? Good Training, Good food in staff canteen, Shocking HR, no work / social life balance, 6 week training given, first two weeks are nice and then made to feel like you have to get through everything before the rest of the weeks are over (The last 2 weeks you're already on the phones taking calls), This place is a disgrace ,A lot of discrimination, never listen to both sides, Don’t work much in teams , Management is poor. Are you sure you want to replace it? What is the interview process like at Global Payments Inc.? Explore 392.000+ new and current Job vacancies. After the 5 week training provided, you are expected to know everything right off the bat. This place will make you go through depression. https://bestcompany.com/merchant-services/company/tsys-merchant-solutions Reviews by Job Title, See more Global Payments Inc. reviews by location. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false }, Former Employee - Customer Service Representative, Current Employee - Customer Service Representative. I internally transferred to the Fraud team and the job was admittedly much more interesting than CS. Now they have left all staff with a job after xmas even though they are a billion dollar company. 39 TSYS|Total System Services reviews in Denver, CO. A free inside look at company reviews and salaries posted anonymously by employees. TSYS|Total System Services reviews. Learn about TSYS|Total System Services's Coventry office. Be the first to review this business. Nice place to work, it can be hard dealing with some of the calls but the people are really friendly and will always help you when you need it. The only good thing I found was the lunch they have some really good food and the location. People You Work With. Rewards You Receive. they are very process and policy driven. This is the second time in three years Watson has been named to this prominent list. Cons. Tsys jobs is easy to find. This will replace the current featured review for targeted profile. TSYS is a credit card processor, merchant acquirer, and bank credit card issuer. Sort. If you adhere with attendance policy, break, and quality of work you will have job security. The 5-star review praises the company for wonderful service, knowledgeable sales people, and an easy-to-read monthly statement. Although, you get incentives for the work. Your job seeking activity is only visible to you. the trainers are actually really amazing and do all they can to help when people get out onto the floor, there isn't much preparation in regards to getting people ready to deal with those difficult customers. We are currently looking for a Contact Centre Team Manager to join our existing team based in Coventry. Place was horrendous as they didn't have no balance and social life was out the window. Write about your experience How to write a review? Was this review helpful? COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. 66 % Approve of CEO. if you use the toilet too much you get punished with a monitoring report. There is sometimes down time and you can have some fun but when the phone goes, you've got to be on it! Share. Customer Service Advisor (Former Employee) - Coventry - 15 November 2019 TSYS is a wonderful place to work and they consistently meet with employees to discuss work and ensure everyone is meeting targets in a way that is fully supported and in the least stressful way possible. The manager and colleagues were friendly. 1,476 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. management is a disgrace. Was this review helpful? They are not empathetic to sickness/absence. Unless you kiss bum you get nowhere. T: 024 7643 8900; Visit Website. Here's how TSYS delivered digital payment solutions when they needed it most. In 1974, it began processing credit cards for other banks. No Opinion of CEO. TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. Learn about TSYS|Total System Services's Coventry office. Find Booker Wholesale in Coventry, CV1. Jeff Sloan . They wrote to a past employer for a reference even though that company was not one of the three references I had listed, and because they could not get a response from the company they fired me with out notice. We are currently looking for a Contact Centre Team Manager to join our existing team based in Coventry. It can be stressful work depending on your shifts you could have a social life. I found the management slightly better but there was a lack of professionalism as I found there was a clique between the few managers within the team. We are all about innovation. The hours they do make the place very hard to have a social life, the people who work there are okay and they hold regular parties for staff, learned a fair bit in the role but management aren't as helpful as they could be. Neutral Outlook. To start with you have to do around 5 weeks training the Male trainer I had was very set in his ways and didn't like to answer and question and when he did most of the time it would be I don't no and then it wasn't needed. Customer Service Representative (Current Employee) - Coventry - 20 June 2018 I have worked for TSYS for over 2 years, yes the job can be can be busy and has its challenges at times but overall it is a very … English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Get weekly updates, new jobs, and reviews How are the working hours at Global Payments Inc.? Are you sure you want to remove this review from being featured for targeted profile? Sort. Good Company, Work life balance and new technologies to work on. Person You Work For. Plenty of training and opportunity to develop. 355 reviews from TSYS employees about working as a Customer Service Representative at TSYS. A free inside look at company reviews and salaries posted anonymously by employees. Way You Work. Social events, good benefits, above minimum wage salary, 5 weeks training period, free tea and coffee, free car parking, easy to get to by bus and car. 944 TSYS|Total System Services reviews. What are the steps along the way? Read More. Start your review of TSYS Merchant Solutions. A free inside look at company reviews and salaries posted anonymously by employees. They are very much target driven and the management in CS is very poor to say the least. 66 % Approve of CEO. 106 TSYS Merchant Solutions reviews. Awful shift pattern, no overtime, no bonus. agents are easy to get along with, free fruit tuesday. parking (but there is an overflow car park). 3.6. This meant that if you didn't fit in, your chances of a promotion were slim and you were mainly stuck doing the 'rubbish' jobs. A free inside look at company reviews and salaries posted anonymously by employees. Average salary for TSYS|Total System Services Customer Service Representative in Coventry: £17,310. 0%. 944 TSYS|Total System Services reviews. I loved working in the Fraud team but the workplace culture started to grate on me and was partly why I decided to leave. Your response will be removed from the review – this cannot be undone. EMV-compliant terminals available 5. 1. For more information about your rights, read the EEOC documentation. TSYS|Total System Services Office Photos on Glassdoor. A free inside look at company reviews and salaries posted anonymously by employees. medicash and optical vouchers, all time off the phone is counted to the second. TSYS makes payments possible for hundreds of millions of consumers who navigate today’s global marketplace. Jobs; Jobs Tips; 11 Recession-Proof Jobs; How to Get a Job; The Perfect Resume Looks Like This; How to Write A Cover Letter ; 9 Attention-Grabbing Cover Letter Examples; New On Glassdoor … Glassdoor will not work properly unless browser cookie support is enabled. Report. 626 reviews from TSYS employees about Management. Start your new career right now! i worked here for 4 months. Jeff Sloan . I'll be honest; I didn't know what a TSYS was when I went for my initial interview. Tweet. Jeff Sloan . The work can be tiring at times. In August 1983, the company became a public company via an initial public offering. good company, especially if you want to get into the fraud sector as it teaches you how to spot different fraud trends. You can make some good friends. Doesn't Recommend. 66 % Approve of CEO. Passed all my background checks as expected when working with a company that deals with the type of Information that they do. Training is really good. Never know what you are doing or what needs to be done, just expected to know and keep up with the millions of things that are ever changing. 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. But the people are nice enough and the pay is kind of okay. Rude staff and rude customers. TSYS can be a lot of hard work in the call center setting. 5.0. Great benefits, free tea & coffee, social activities, opportunities for progression, lots of social events. 947 TSYS|Total System Services reviews. 24 Ratings. 3.8. Doesn't Recommend. I worked at TSYS|Total System Services full-time, quick start because no one likes the job and everyone quits, I worked at TSYS|Total System Services full-time for less than a year, Not much to talk about here except that the content should be different. A free inside look at company reviews and salaries posted anonymously by employees. Reviews for Tsys - Total System Services, Inc. 7%. Pros. Employee Fun facts about TSYS. Coventry Office. they really do like picking on others, unless you go right up their bottoms. TSYS is a stable company. job is a piece of cake, 95% of the customers are lovely. Merchants who cancel outside of the grace period will be subject to a $295 Early Termination Fee (ETF). But with plenty of opportunity to develop, as a Knowledge Expert I was able to support managers on interviews/feedback/disciplinaries and covered when they were off. I was required to answer calls and help customers with any concerns on there bank accounts. Yes No. 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. TSYS provides payment processing, merchant, and related payment services to financial and nonfinancial institutions in the United States, Europe, Canada, Mexico, and in other parts of the world. The products on PRIME, TSYS’ single-platform international acquiring and issuing solution 61 % Approve of CEO. The environment is great, and colleagues are great too. A free inside look at company reviews and salaries posted anonymously by employees. Does TSYS Managed Services require pre-employment background checks? The work is ok, standard customer service role really. Claim your business now to . Average Rating (based on 28 TSYS Review Ratings) Company Culture. 3.6. He had the whole class not ask any question but then got annoyed because he would finish quicker. 1,465 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. We operate from two UK locations, Milton Keynes and Coventry, and from Barneveld in the Netherlands. Salary/Benefits. 923 TSYS|Total System Services reviews. you really are made to feel like a number and not a person. 3.8. Copy link. 3.2 ★ ★ ★ ★ ★ 56 % Recommend to a Friend. TSYS is committed to diversity and equal opportunities for everyone. Good programming btw, I have been working at TSYS|Total System Services full-time for more than 3 years, Good if u love to participate in games and fun activities, Politics, no package, culture of favoritism, Great experience to have for anyone seeking business degree, Management, mandatory overtime, 30 min lunch for a 9 hour shift, I worked at TSYS|Total System Services full-time for more than 10 years, New Heartland/Global leadership is challenged to manage and grow the business effectively, I have been working at TSYS|Total System Services full-time. 3.2 ★ ★ ★ ★ ★ 55 % Recommend to a Friend. 47 TSYS|Total System Services reviews. 1,465 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. No Opinion of CEO. As a former employee I can confirm that TSYS do not care about you as an employee. Privacy Policy | © 2021 Total System Services, Inc. ® | © 2021 Total System Services, Inc. ® It can be really busy which is really challenging. What was the most challenging part of your role at Global Payments Inc.? Dress down Friday/occasional fancy dress days, Cliquey atmosphere, limited opportunities for progression, mediocre salary. Work Setting. Advertisement. TSYS Managed Services has offices in Milton Keynes, U.K.; Coventry, U.K. and Barneveld, The Netherlands. COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. There are 8 TSYS reviews on Yelp, totaling a 1.5-star rating. TSYS Managed Services EMEA will continue to … Support You Get. Forgot your password? Get weekly updates, new jobs, and reviews Congratulations to our Chief Information Officer, Patty Watson for being named as one of the Most Influential Women in Payments! This, coupled with the fact that they scrapped the quarterly bonus but compensated by adding about 20p onto your hourly rate. I have been working at TSYS|Total System Services . There are a few tests to do but once again if you finish really quick he gets really angry and same if you go to slow he wasnt a good trainer and made the whole experience horrible for everybody. COLUMBUS, Ga., March 12, 2018 - TSYS (NYSE: TSS) today announced Patricia Watson, Senior Executive Vice President and Chief Information Officer, was named as One of the Most Influential Women in Payments by PaymentsSource , SourceMedia's resource for payments professionals. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. Glassdoor has 1,000 TSYS|Total System Services reviews submitted anonymously by TSYS|Total System Services employees. There are currently no benefit reviews for this company. Coventry West Midlands CV3 2SN View on map. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Save job. Job work-life balance. he'd rather sit uncomfortably on his chair and wait for you to make a mistake so he can call you out on it and in some cases, fire you. Was this review helpful? good benefitsi.e. Its a shame really as the customers are a delight to deal with but the way the managers conduct themselves within the establishment leads employees to brown nosing there managers so they have a higher chance of promotion as they prefer to give it to someone they consider to be a friend rather than someone who is better qualified to role though they don't see eye to eye. Search jobs. I have worked for TSYS for over 2 years, yes the job can be can be busy and has its challenges at times but overall it is a very enjoyable place to work. Read employee reviews and ratings on Glassdoor to decide if TSYS|Total System Services is right for you. I really enjoyed my time at TSYS. Interchange-plus pricing available 4. has great culture. Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. Robust product lineup 3. Global Payments Inc. 962 TSYS|Total System Services reviews. None, people are all brown nosers, awful training, no support, just flung on phones then belittled when things don't go perfectly. Learn about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. Pay is awful, management are stuck up, immature and not very welcoming. Sort. 928 TSYS|Total System Services reviews. 102 TSYS|Total System Services reviews. You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus great benefits. TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. Training and the training managers are awful. When joining you are lead to believe that there a lot of place's you can progress but in fact that is quite the opposite as there are people that have been there for 5+ years already and even though they advertise for progression roles even on sites like this it's just so they appear to be giving everyone a fair chance as they are already well aware of who they are going to provide the role to well before they have even started advertising for the role. I'm not even sure I do now. Even supplied references. 1,473 reviews from TSYS employees about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. - Coventry, UK Area - Leeds, UK Area - Leicester, UK Area - London, UK Area - Manchester, UK Area - Milton Keynes, UK Area - York, UK Area - Northern Ireland - Belfast, UK Area ; English. You get to do a wide variety of tasks which breaks up the day but generally you are either taking inbound calls or making outbound calls. View All Upcoming Events. 3.4. We are hiring for customer service representatives, fraud analysts, collectors, workforce planners, team leads and more in our contact centers all across the US, Canada and the UK! As of this review, TSYS Merchant Solutions’ basic contract includes a three-year service agreement that automatically renews for one-year terms unless the merchant cancels during a small window of opportunity. In 1959, TSYS was founded as a division of Columbus Bank and Trust (now Synovus). Job security/advancement. This is the second time in three years Watson has been named to this prominent list. No cons till date because this org. Full-time, temporary, and part-time jobs. About moving the payments industry forward and being involved. Ask a question about working or interviewing at Global Payments Inc.. Our community is ready to answer. In 1995, the company merged its merchant processing services with those of … English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Management. Save this job with your existing LinkedIn profile, or create a new one. Top employers in Coventry. See reviews, salaries & interviews from TSYS|Total System Services employees in Coventry, England. I would say TSYS are flexible, a couple of times they changed my start/finish time so I could get to and from work (I had a 2 hour commute and I don't drive), however, the one main downfall is the salary, it is abysmal compared to similar jobs in the area. Moscow | May 4-5, 2018 NFCLive - 4th International Forum. Learn about TSYS culture, salaries, benefits, work-life balance, management, job security, and more. Are you an experienced contact center professional? A free inside look at company reviews and salaries posted anonymously by employees. We operate from two UK locations, Milton Keynes and Coventry, and from Barneveld in the Netherlands. 3.0. the shifts are terrible, x3 10 hour shifts and x2 6 hour shifts scatteredthroughout the week, some weekends. 851 TSYS|Total System Services reviews. Get contact details, videos, … 3.8. http://glassdoor.com/slink.htm?key=vQj1L. I worked at TSYS|Total System Services full-time for more than 5 years, Red tapes and bureaucracy is the main problem, Unmanaged things at times and not a cool attitude at times, I have been working at TSYS|Total System Services full-time for less than a year. Search jobs. See reviews, salaries & interviews from TSYS|Total System Services employees in Coventry, England. How should you prepare for an interview at Global Payments Inc.? Appear higher in our search results; Get more Clicks & Calls; PLUS expand your reach with our partner Central Index; Claim / Edit. Team mates are friendly enough Free tea and coffee and canteen food fairly decent. A free inside look at company reviews and salaries posted anonymously by employees. I worked at TSYS|Total System Services full-time for less than a year. Apply for Tsys jobs in Coventry. Customer Service Advisor (Former Employee) - Coventry, West Midlands - 19 March 2020 It's not the worst place to work but the people are the only thing that tends to keep you there for so long. TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. They very rarely make exceptions even in exceptional circumstances. Singapore | May 3-4, 2018 Seamless Asia 2018. head of customer services is an absolute wet wipe. What is the work environment and culture like at Global Payments Inc.? On site canteen - the cookies are immense! 0. 332 reviews from TSYS employees about Culture. I worked in 2 departments in my 2 years at TSYS. Best Places to Work 2021 NEW! 3.3. The job comes with great benefits. Donna W. Sierra Vista, AZ. How do you rate this business? Have you doing a million different roles on the one pay grade. Coventry Office. Learn how to enable cookies. TSYS Managed Services has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions. It is a case if your face fits you will do fine of not don't bother stay long a lot of people do leave that's why they are always have jobs going here. For more information about your rights, read the EEOC documentation. Jeff Sloan . Competitive salary. Cons. The main downside for me is the shifts are long and although we are given 4 weeks notice of the shifts it was hard to plan around and yes some people leave because of this. 11/10/2020. Really nice place to work, met some great people while working here. Upcoming Events.

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